Refund policy

Returns

Our returns policy is as follows, as a lot of the items we offer online are custom sizes and shapes, we do not allow returns on any made to measure items. Parts and components purchased as separate items from our store can be returned in factory condition.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dbbnc.co.uk 

Shipping
To return your product, you should mail your product to: 

DB Blinds & Curtains Ltd,
Unit 10
Earlsfield Business Centre
9 Lydden Road
London
SW18 4LT

Please ensure that this is clearly marked with the order number of your purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.